Return & Exchange Policy

RETURN & EXCHANGE POLICY

Money Back Guarantee: We offer a 100% Money Back Guarantee. If you are not satisfied with your product for any reason, ship it back to us in its original condition and we will refund your purchase.
Return Window: Our return policy lasts 90 days from the date of purchase. If 90 days have passed, we cannot offer a refund or exchange.
Condition Requirements:
- Item must be in the same condition as received.
- Item must be unassembled and in the original packaging (when applicable).
- A receipt or proof of purchase is required.
Exemptions: Customized goods are not eligible for return.
Restocking Fee: Some orders may be subject to a restocking fee of up to 25%.
Return Shipping Costs:
- Customers are responsible for all freight charges on unwanted items being returned.
- Properly packaged and resalable items will be refunded within 10–12 business days, less the 25% restocking charge.
- Any product returned without preauthorization will not be processed until sufficient information is provided.
- Non-returnable items: Discontinued products or items that have been assembled.

Only partial refunds may be granted in the following cases:

Items not in original condition, damaged, or missing parts for reasons not due to our error.
Items returned more than 90 days after delivery.

We replace items only if they are defective or damaged.
If you need to exchange an item for the same product, please email us at orders@rockwoodusa.com for instructions.

If the return is within 90 days of the purchase date and meets policy requirements, you will receive a refund to your original payment method.
If the return is outside the 90-day window but still meets policy conditions, we will issue a digital gift card (store credit) for the applicable amount.